Support every customer, anytime, anywhere with Salesforce Service Cloud®


Salesforce Service Cloud® empowers you to offer faster and smarter services that will increase loyalty, retention, and customer satisfaction.

Always-on Customer Service

Give your customers the answers they need, whenever they need them. Today’s customers expect to have access to customer service on their terms. And that means providing them with options to access 24/7 support.

Multichannel Support

Today, customers are flocking to numerous channels — from the traditional, such as phone and email; to the expanding universe of social-media outlets — to voice their opinions about your brand. Meet customers where they live with multichannel support.

Personalized Service

Customer expectations for service are rising every day. Being able to meet these new needs often means providing a type of personalized service that goes above and beyond what your competitors can deliver.

Intelligent Customer Service

Predictive support is the next wave in the customer service revolution. Fix problems before they happen and delight customers in the process. Service Cloud gives your agents the tools they need to anticipate your customers’ needs.

Faster Support

Time is critical when talking about customer care. It’s simple. Faster support is more satisfying for the customer and saves your company money. Giving you and your agents the right systems to resolve cases quickly and easily is what Service Cloud is all about.

Watch the video

They are using Service Cloud®

Our customers have obtained better results from the capabilities we have introduced.

Salesforce CRM covered every base. The cloud model makes it quick and easy to deploy and the deployment risk is considerably lower than the on-premise model.
Ahmad Al-JebAsim KhattakManager Sales & Customer Support | Thuraya

Request a Demo

You will see how to improve your customer experience and drive more sells