A web based solution for Free Zones developed entirely on the Salesforce platform


Industry Challenges

Free zones need to differentiate themselves with faster and better service to their corporate customers through multiple channels, including Web and mobile. At the same time, they need to increase revenue while keeping costs down. Automating all aspects of free zones, including visas and NOCs, licensing and registration, and office leases is becoming a necessity for success.

The Cloud Concept Approach



With Free Zone CRM, the turnkey solution for Free Zones developed entirely on the Salesforce platform by Cloud Concept, Free Zones can now automate their services to customers including government services, registration, licensing and leasing. Engaging with customers in real time and empower them to apply for services online on their device of choice is made easy.


  • Superior customer service experience & engagement
  • Real-time customer notifications
  • Superior user experience for backend staff
  • Significantly reduced service time and cost
  • Easy scalability of services. No limitation to growth
  • High visibility & traceability for management
  • Seamless analysis of services

Cloud Concept has helped numerous Free Zones offer a superior service experience while reducing their number of walk-in customers by 80% and their service time by 50%. Read our customer success stories of Ajman Free Zone and Global Village.

They are using FREE Zone CRM

Our customers have obtained better results from the capabilities we have introduced.

We’re now supporting 6,000 organizations that account for 25,000 staff and by offering a faster, more timely service, we are able to attract more organisations to the Free Zone—ones that might otherwise have taken their business to other free zones in the UAE.
Mohammed JassemHead of Information Technology | Ajman Free Zone

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You will see how to improve your customer experience and drive more sells