FINSERV CRM

A web-based, fully compliant and secure Financial Services Management System built entirely on the Saleforce.com platform

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Industry Challenges

Financial services companies face increasing competition and tighter regulatory requirements. Manual processing of KYC/AML, lengthy customer order procedures, and slow customer response are no longer acceptable. Automation of sales and service processes across Web, mobile, and walk-in is crucial for long-term success.

The Cloud Concept Approach

FINSERV CRM

 

Financial Services CRM is a web-based, fully compliant and secure Financial Services Management System built entirely on the Saleforce.com platform. FinServ CRM has the powerful tools you need to stay connected with clients in real time, nurture deeper relationships, and take your productivity, and business growth to the next level.

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Benefits

  • Secure & fully branded web portal
  • 1-to-1 client relationship management
  • In depth analytics to support decision making
  • Multi device compatible
  • Efficient process management
  • Seamless integration on with your existing infrastructure system

FinServ CRM is available as a complete solution or
on a per-module basis.

Core CRM Module

Create rich investor profiles centered around personal goals, family needs and pivotal life events. Access alerts, assign tasks and collaborate with team members all from the Salesforce platform. Then nurture deeper relationships by staying in touch with proactive tracking and event alerts that remind you to reach out when clients need you most.

  • Oneclick document generation, like onboarding forms
  • Activity management and email tracking fully sychronized with Outlook
  • Rich, real time reports and dashboards
  • Automated notifications for birthdays and key events

Wealth Management

Maintain a strong relationship with high-net-worth clients with 360-degree views of their financials and interests. Keep track of client interactions and wealth managers’ activities and performance in real time.

  • Keep track of client interests and exclusions
  • Full view of client holdings and portfolios
  • Match clients interests against available investment opportunities
  • Generate portfolio statements automatically

Distribution

Whether it’s capital raising, sale of securities, or other mandates, run your distribution business efficiently including roadshows, investors, and clients. Never miss your targets with the right tools for managing, tracking, and measuring the progress of your distribution activities in real time.

  • Track investor profiles, interests, and exclusions
  • Collaborate on roadshows, capital-raising, and distribution mandates
  • Track targets and commitments

Compliance

Stay compliant with full KYC information and validity, including detailed information yearly or more frequently. Speed the approvals of new and existing clients with automated approvals and workflows.

  • KYC submission, approval, and renewal
  • Cross-check clients against FACTA and World-Check databases
  • Full audit trail on all user activity and data

Operations

Maintain control of your opera ons by capturing, assigning, and tracking client requests to the appropriate departments. Ensure high service quality by setting service-level targets at every step of the process for each type of request.

  • Capture and assign client requests to buy, sell, fund, withdraw, etc
  • Track step-by-step actions based on internal and external SLAs
  • Send automatic notifications to clients

Customer Mobile App

Extend your reach to clients on the go with your branded client mobile app. Empower your clients to place and track their requests, maintain their profiles up-to-date, access important information, and much more.

  • Fully native for iOS and Android
  • Fully branded, bearing your own logo and app store listing
  • Secure and reliable

Client Portal

Turn your website into a fully functional extension of your front office with your own client portal, complete with requests, client profile, research reports, and much more.

  • Secure client access using the same credentials as the mobile app
  • Accessible from anywhere at any time
  • Fully branded and customized

They are using FinServ CRM

Our customers have obtained better results from the capabilities we have introduced.

With Cloud Concept, we have the best partner for implementation, customization, training and development by our side.
Ahmad Al-JebouriOperations Director | ADS Securities
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