COMMUNITY CLOUD

Create engaging and connected digital experiences with the world’s #1 CRM platform.

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Easily build intelligent and branded communities and portals for customers, partners, and employees.

Design, launch, and manage everything from one place.

Use Lightning Community Builder to create a custom community with clicks, not code. Alternatively, select from an ecosystem of simple, pre-built templates, components, and apps.

Harness AI-powered insights to get a complete view of every customer.

Combine site analytics, user-generated content, and CRM data to predict customer behaviors and make informed decisions.

Customize content and appearance for each audience.

Tailor your pixel-perfect digital destination to each customer. Use permissions to control which users can access select content, data, and functionality.

Empower customers to find answers — fast.

Modern, self-service portals allow customers to browse FAQs, explore knowledge bases, log cases, update orders, and more — all without any agent interaction.

Help partners close more deals in less time.

Build an intelligent experience where your resellers, agents, distributors, and suppliers can easily find information, register new leads, update deals, access marketing funds, and more.

They are using Community Cloud

Our customers have obtained better results from the capabilities we have introduced.

Salesforce and its tight integration with SAP empowers our customer reps to always be on top of what is happening and allows us to make informed decisions. With Cloud Concept we have a Salesforce expert and reliable partner by our side.
IrfanGeneral Manager | Al Faisaliah Medical Systems (FMS)

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You will see how to improve your customer experience and drive more sells