CLOUD CONCEPT ACADEMY

Courses designed for Salesforce users, administrators and developers that want to become pro at working with it

Industry Challenges

Companies want and need to have the knowledge of their processes in-house, avoiding operational dependence from third parties.

The Cloud Concept Approach

BECOME A SALESFORCE PRO

 

Our academy provides a premium Salesforce training program offering a variety of courses designed for Salesforce users, administrators and developers.
Our mission is to help you better understand Salesforce and make you a pro at working with it.

Testimonials

Training at the Cloud Concept Academy has been a rewarding and informative experience. Not only do I have a much better understanding of the system, I also have the ability to interact and guide my team in an efficient way. The result is scalable and beyond satisfactory.
Gabriella GulyasProject Manager | Pearson, UAE
Salesforce Advanced Admin Training covered all aspects of Salesforce administrator tasks and provided me with excellent inside knowledge allowing me to work confidently and independently. This two-day course is highly recommendable.
Rene WengerCore Facilities & ICT Manager | Masaood John Brown LLC

The Cloud Concept Academy provides courses for Admin and User profiles

Salesforce-Admin-Training-Logo

 

SALESFORCE ADMIN TRAINING

 

Certification

Salesforce Admin is recommended as preparation for the Salesforce Certified Administrator exam. *Included in the course fee is a Cloud Concept certificate.

Who should take this course?

Salesforce Admin is designed for Salesforce Administrators responsible for the setup, configuration, and maintenance of their organization’s Salesforce applications.

Prerequisites

The prerequisites include a solid conceptual understanding of CRM systems. A good technical understanding is an advantage.

What you will learn

When you complete this course, you’ll be able to:

  • Understand the fundamentals of Salesforce CRM and its terminologies
  • Configure using Point & Click to customise your application
  • Configure Reports and Dashboards
  • Automate Processes using Salesforce Automation Tools
  • Upload and Export Data into the system

Topics Covered

  • Custom Objects & Fields Customise objects & fields through point and click configuration.
  • Workflow Approval Process Learn how to set up workflow, validation, approval, and escalation rules.
  • Workflow Actions Set email alerts, create tasks, update fields etc.
  • Process Builder Learn to replace trigger with point and click and become less dependant on developers.
  • Deployment Build change sets and set up profiles and field level security.
  • Data Migration Learn to migrate data to Salesforce using Apex Dataloader.
  • Reports & Dashboards Create your own customized reports, report types and dashboards.
  • Lightning Experience Get an overview of the all new lightning experience from an Admin perspective.
  • Tips & Tricks Learn tips & tricks to make better use of Salesforce.

Course Fee

USD 590 including Cloud Concept certificate.

What to bring

Own Laptop is required. Salesforce Developer Edition for training will be provided.

 

Salesforce-User-Training-Logo

 

SALESFORCE USER TRAINING

 

Certification

Included in the course fee is a Cloud Concept certificate.

Who should take this course?

New or existing End Users such as Sales, Marketing, Customer Support, and Business Development Representatives.

Prerequisites

Basic conceptual understanding of Salesforce is important. A good technical understanding is an advantage.

What you will learn

When you complete this course, you’ll be able to:

  • Understand the fundamentals of Salesforce CRM and its terminologies
  • Understand the Salesforce standard sales process
  • Understand the Salesforce customer support process
  • Understand Salesforce analytics
  • Customize Salesforce to your own needs
  • Get acquainted with Salesforce Lightning Experience
  • Learn important tips & tricks

Topics Covered

  • Introduction to Salesforce. Get started, learn the Salesforce terminology and sales, marketing, and service concepts. Learn to navigate and work with data. Learn to use the collaborative tool Chatter and get acquainted with Salesforce1 mobile solution.
  • Standard Sales Process. Learn to work with end-to-end sales objects in Salesforce and enhance your opportunities by using them along with your leads.
  • Customer Support Process. Learn to work with Salesforce’s smart customer support solution incl. self service features and personalized customer care.
  • Analytics. Learn how to use reports, create your own customized reports, report types and dashboards
  • Customization. Build our own look & feel using apps and filtered visibility of data.
  • Tracking. Track what’s happening. Learn to create tasks, set email alerts, update fields, automate to do’s and activity reports.
  • Lightning Experience. Get an overview of the all new lightning experience from a user perspective.
  • Lightning Experience Get an overview of the all new lightning experience from an Admin perspective.
  • Tips & Tricks. Learn tips & tricks to make better use of Salesforce.

Course Fee

USD 350 including Cloud Concept certificate.

What to bring

Own Laptop is required. Salesforce Developer Edition for training will be provided.

Trainer

Fahad-Rahat-senior-consultant-technical-pre-sales-salesforce-cloud-concept

Fahad Rahat – Senior Consultant – Technical Pre Sales at Cloud Concept

  • 5+ years of experience working on Salesforce.com platform as a Techno-Functional Consultant
  • Vast experience in implementing Sales and Service modules
  • Experienced Salesforce User Trainer and Admin Trainer
  • Certified Sales, Service, Admin, Dev & Pardot Salesforce Consultant
  • B.Sc. in Computer Engineering

Questions? Want to learn more?

LET'S TALK